Lowongan Customer Service Manager-PT Jobstreet Indonesia

    Customer Service Manager-PT Jobstreet Indonesia

    Jakarta Raya - Sudirman | Ditayangkan: 09-April-2020 | Tutup pada 09-May-2020

    JobStreet.com has been the pioneer of Online Job Site in Asia Pacific since 1995 and today we operate in five countries.  We have been helping big and small companies, to meet the quality talent by providing a comprehensive suite of talent sourcing, employer branding and talent management solutions.
    JobStreet.com is the No.1 online job site in Indonesia, serving the majority of the largest corporations in the country.

    This role will be for the internal JobStreet Indonesia Team and will be reporting to Head of Customer Experience. 
    We empower you to manage below areas:
    • Managing Customer Experience Team to help new customers or users to optimize the product of JobStreet (Job advertisement and advance hiring system)
    • Engage customers through regular workshop and proactive calls
    • Ensure the content of all job advertisements align to JobStreet standard quality to attract relevant candidates and comply with regulations
    • Liaise with sales team and other departments for problems solving related to job advertisement quality
    • Liaise with regional team for particular regional projects for dynamic customer experience transformation
    • People management – Lead Customer ExperienceTeam members by hiring, training, coaching to develop team skills and capabilities
    • Oversee closely operational KPIs within the Customer Experience Team
    Skills, Experience, and Competencies
    The successful candidate will have:
    • Candidate must possess at least a Bachelor's Degree or Master's Degree/Post Graduate Degree in, Human Resource Management, Business Studies/Administration/Management, Engineering (Industrial), or equivalent.
    • Required Skills: Active English and Technology Savvy
    • At least 10 year(s) of working experience as Managers/Assistant Managers specializing in Customer Service
    • Having strong leadership to lead the team members in effective ways to reach company goals.
    • Excellent in communication while no burden to deep dive numbers, highly analytical, a structured thinker with strong problem-solving skills
    • Fast learner to adopt any new systems
    • Full-Time position available.

    Most companies only concern about the profit.  JobStreet.com is about helping society to find employment.  We believe we can make the world a better place, one job at a time.  What does this mean?  It's simple…better job means better lives.  That is  why we started this company and it remains our core principle today.
    We believe the best employee is not just the smartest and brightest.  Instead, it’s the people who share our passion, commitment and obsession in carrying out our mission: Improving Lives Through Better Careers.
    Join our team and help us in developing new and innovative products and services in order to improve the lives of others, and the way people will be hired in the future.

    ALAMAT : PT Jobstreet Indonesia
    Prudential Tower, 15th Floor Jl. Jend Sudirman Kav. 79. Jakarta 12910


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